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Contact
Contact details
IEL DISTRIBUTION
Laetitia El Baqqaly
Ruelle William-Mayor 2
2000 Neuchâtel
Frequently asked questions
Please check the FAQ before sending us your message.
Shipping methods and times
We distribute Flawless Lashes by Loreta in Switzerland.
For shipments within Switzerland, we work with our partner, the Swiss Post.
Products available in stock are usually delivered within one to two working days after payment has been received
Do I have to pay anything?
The delivery costs are to be paid by the customer and include a contribution to the costs of processing, packaging and shipping. In principle, these costs vary according to the number of products and the delivery method.
La livraison est offerte si la valeur de votre panier est supérieur à Fr. 250.–
Payment by credit card
You can use a credit card to make a payment easily and safely with us. Our site is hosted in Switzerland, the companies Infomaniak in Geneva and STRIPE take care of the confidentiality and the security of the site and the payments. We accept Visa, MasterCard and AMERICAN EXPRESS credit cards.
Is the site and my data secure?
Yes, the entire site uses the HTTPS protocol. In addition, your payment details are encrypted by STRIPE and are not stored.
Will I receive an invoice for my order?
You can view your invoices in your customer profile.